Reservation and Hotel Policies

Last updated: 29 September 2026

1. What these policies cover, and what governs if they differ

These policies apply to stays at Dolce by Wyndham Miami Beach (the "Hotel"), which is independently owned and operated by 1745 James LLC. They are general information about how the Hotel works.

They do not replace the terms of your reservation. If anything on this page differs from the terms presented to you on the reservation platform when you booked, or from your reservation confirmation, the reservation platform and your confirmation govern.

2. Rates, payment and cancellation are set at the time you book

This website publishes no rates and does not take bookings. Your rate, the taxes and fees that apply, any deposit or card guarantee, and the cancellation and no show rules for your stay are presented to you on the reservation platform before you pay, and they are repeated in your confirmation. The total shown to you before you confirm your reservation is the total that governs.

If you are unsure what applies to a booking you have already made, check your confirmation or contact us at +1 (305) 250-1011.

3. Mandatory charges

Some charges are mandatory and cannot be declined. Where a mandatory charge applies to your stay, such as a resort or destination fee, its amount and what it covers are shown to you on the reservation platform before you pay, and it is included in the total displayed to you before you confirm. We do not publish rates or charge amounts on this website.

Charges for optional services that you choose during your stay, and any applicable taxes, are added to your account and are payable on departure.

4. Registration, identification and age

At check in, the registered guest must present valid government issued photo identification and a payment card in their own name for incidental charges. The registered guest must be present at check in. We may decline to complete check in if we cannot verify identity.

5. Check in, check out and occupancy

Check in and check out times are shown in your reservation confirmation. Early check in and late check out depend on availability on the day and may carry a charge. The maximum number of guests permitted in a room is shown when you book and is set by room type, by fire safety requirements and by local rules.

6. Smoking

The Hotel's smoking policy, including any designated areas, is posted at the Hotel and confirmed at check in. Smoking, including the use of electronic cigarettes and vaporisers, is not permitted anywhere it is prohibited by law or by the Hotel's posted policy.

7. Animals

Service animals are welcome. Under the Americans with Disabilities Act, a service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Where it is not obvious what work or task the animal performs, we may ask only two questions: whether the animal is required because of a disability, and what work or task it has been trained to perform. We will not ask about your disability, ask for documentation or ask the animal to demonstrate the task. The animal must be house trained and under your control at all times, and you are responsible for any damage it causes.

The Hotel's policy on pets that are not service animals is that they are welcome. Please tell us when you book, so we can allocate a suitable room and confirm any conditions that apply. Please tell us when you book if you intend to travel with an animal.

8. Accessibility

If you need an accessible room or any other accommodation, please tell us when you book or contact us directly at +1 (305) 250-1011, so that we can hold the right room for you. Our Accessibility Statement explains more, including how to reach us if you have difficulty completing a reservation online.

9. Your belongings

Please do not leave valuables unattended. A safe is available for your use, and Florida law limits the Hotel's liability for guests' money, jewellery and other valuables where a safe is provided and the required notice is posted. Items left behind are held for a limited period and then disposed of. To ask about a lost item, contact us at +1 (305) 250-1011.

10. Damage and conduct

You are responsible for loss or damage caused to the Hotel, to its property or to another person by you or by anyone in your party, including guests you invite onto the premises. We may charge the cost of repair or replacement to the payment method held for your reservation, and we will tell you what we have charged and why.

We want every guest and every member of our team to be safe and comfortable. As a public lodging establishment under Florida law, we may refuse accommodation to, or remove, any person whose conduct is disorderly, unlawful, threatening or a danger to others, or who will not comply with the Hotel's posted rules, and we may do so without refund where the law allows.

11. Events outside our control

Occasionally we may have to close a facility, relocate a guest to comparable accommodation, or cancel a reservation because of weather, utility failure, damage, public health measures, government action or other circumstances outside our reasonable control. If that happens we will tell you as soon as we can and will deal with your reservation in accordance with the terms under which you booked.

12. Changes to these policies

We may update these policies. The version posted here is the current one, and the date at the top tells you when it last changed. Changes do not affect a reservation you have already made.

13. Questions or complaints

Please speak with the front desk first, because most things are quickest to fix while you are with us. You can also reach us on +1 (305) 250-1011, or by post at 1745 James LLC, 1745 James Ave, Miami Beach, Florida 33139.